When document automation first came on the scene back in the early 1990s, the attraction was having the merge-field capabilities of your word processor, but on steroids. You could complete an interview, populate the document with your answers, and even save those answers to use with another document template. This process provided you with a template that remained consistent, compliant, and error-free. Because the template, provided with new or saved answers, could be assembled multiple times, you saved time in many ways and produced perfect, or nearly perfect, documents. But what was the missing connection of this focus on the template proper and its assembly through user-driven interviews?
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